Volunteer Protection Policies??

I am a new board member of a small, 5 year old environmental non-profit in South America. I joined the board basically because no one else wanted to do it, so I am currently trying to learn as much as I can as quickly as possible to make informed decisions (any resource recommendations would be amazing!) We have a network of about 100 volunteers that help out at our events and programs throughout the year, but as far as I know we have only basic policies that protect them and us during events and we do not do background checks on volunteers. We are currently dealing with a situation in which a volunteer has come to the board to report an incident of violence (not against her, but another volunteer who is her friend) by one of our other volunteers. It did not take place during one of our events. The victim herself has not come to us but has supposedly said that she does not want to be a part of the organization anymore if the accused abuser is still active. She has not submitted a police report. Can we even do anything in this situation? The friend seems to think we should kick this person out of the organization, but obviously we won’t do that without any evidence. What kind of protection policies should we be implementing for our volunteers in general? Sorry if the answer seems obvious, I am new to all this.

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